Page 294 - Bord Bia - Irish Foodservice Directory 2024

Supplier requirement and ordering procedure

Producers are audited by the Clona Dairy Products QA team, which has its
own audit criteria. Clona West Cork Foods bears the cost of these audits.
There is no particular packaging or labelling requirements, however
inclusion of a barcode is useful for foodservice customers and essential for
products that are also supplied to retailers.

Terms of sale and prices are determined by the Sales Manager.

Orders are placed with suppliers via telephone and email. The company
collects produce from many of its local suppliers and receives deliveries at
its warehouse in Wilton, Cork from suppliers that are further afield.

The company does not backhaul, but will collect small quantities of returns
for small producers. There is no charge for this.

Geographical spread

The company’s depot is located at Wilton, Cork and handles ambient and
chilled food products, but not frozen.

All of the counties of Munster are served with at least one delivery per
week, though most customers receive two deliveries per week.

Fleet size

The fleet consists of eight refrigerated trucks, which range in size from 16
feet to 24 feet long.

Marketing support and services provided

There is no annual catalogue.
A price list detailing the entire range is issued monthly and there is no
charge to suppliers for inclusion in this.

The business operates a system of van sales i.e. the truck carries stock of all
items and takes a customer’s order on calling at the customer’s premises.

Suppliers are encouraged to visit the distributor’s customers to generate
sales and also to educate the sales representatives regarding their
products. Suppliers can obtain information on the sales performance of
their products by customer from the Sales Manager.

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