Page 359 - Bord Bia - Irish Foodservice Directory 2024

Supplier requirement and ordering procedure

Suppliers are required to provide paperwork to demonstrate their food
safety systems and representatives of the company visit supplier premises
for a general factory walk.

Customer Orders are taken via Odaios’ eCommerce website, on the phone,
using online ordering platforms and/or EDI. Orders are placed via email and
phone. Goods are received during trading hours.

Geographical spread

The company’s depot is located in Citywest, Dublin. All 32 counties are
serviced. A next day delivery service 5 days a week is provided to the
greater Dublin area, with all major towns and cities serviced.

Fleet size

The company’s fleet consists of 25 vehicles, all of which are multi
temperature.

Marketing support and services provided

In 2024 Odaios launched a new eCommerce platform which offers
customers the ability to place orders online 24/7, details the full product
range, provides each customer with their own pricing, shows current
stock levels as well as lead times for pre order products while also offering
customers the opportunity to manage their account through their own
dedicated account manager portal. Customers are alerted to the arrival
of new products via email, social media, mail-outs and customer visits.
Samples of new products are distributed to the customer base and
introductory price-off promotions are encouraged.

Customers can place orders online, via the phone or through email.
Producers are encouraged to visit the customer base to support
introduction of their products. Sales information at a general sector level is
shared with producers. There are 14 people on the sales/telesales team, as
well as 2 Culinary Support Specialists and an in-house marketing team.

Advice to new suppliers

Contact the Odaios Buyer via email and telephone to make an appointment
to review samples and discuss pricing.

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